What are the limits of "the customer is always right"?Three Kyodo News reporters -- Horiuchi-san, Eduardo and Yamaguchi-san -- talk about how Japan is trying to tackle abusive customer behavior toward staff, in a culture where customers are often treated like royalty. Listen as they discuss differing staff-customer relationships in other countries and their own experiences with customer abuse.Article mentioned in the podcast:Japan service-sector staff set to get protection from abusive customersKyodo News presents a bilingual podcast for English learners about the ins and outs of news writi…READ FULL ARTICLE