The Japan Tourism Agency has urged the Japanese arm of online travel agency Agoda Company Pte. to improve its business practices due to booking problems, a source familiar with the matter said Monday.In March, the agency asked Agoda International Japan to address problems including repeated cases of travelers arriving at hotels to find no record of their paid bookings. In some instances, the reservation details provided to hotels were incorrect.The following month, the company submitted a list of measures to the agency outlining how it would address the booking issues, but some hotel operat…READ FULL ARTICLE
