JTB sells chat system to reduce contact between hotel staff, guests

Major travel agency JTB Corp. has started selling a system to lodging facilities in Japan that allows their guests to chat with staff using their own smartphones, in an effort to prevent the coronavirus spread by reducing face-to-face contact.The system, "Kotozna In-room," jointly developed with Kotozna Inc., a multilingual chat service provider based in Tokyo, can translate 109 languages, enabling communication with foreign guests in their mother tongues.Although some lodging facilities use tablets installed at guest rooms for communication, the new system, put on sale Oct. 1, "can further…READ FULL ARTICLE