Japan to mandate protective steps for firms against abusive customers

Japan's Cabinet on Tuesday approved an amended bill requiring companies to adopt protective measures against overbearing or abusive behavior from business clients or the public.The bill mandates that firms establish clear rules against abuse and set up a system for victims to file complaints. The move follows a rise in workers quitting or suffering from mental illness due to "kasu-hara," a Japanese slang term for customer harassment.The legislation will also task companies with establishing policies against the sexual harassment of students interviewing for graduate jobs and broaden the sco…READ FULL ARTICLE