A campaign is underway among Japanese companies to clarify rules that protect employees from unruly customers as labor shortages drive public-facing industries to improve work conditions.In one example of the shift, taxi companies keen to stem the exodus of drivers are setting strict guidelines that allow employees to refuse transport to badly-behaved customers, such as those who insist on smoking in their vehicle.At Hiroshima-based Nisiki Taxi, one such rule took effect from April. Illustrated leaflets are posted inside taxis to warn customers about what is considered improper behavior and…READ FULL ARTICLE
